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Client Testimonials

A Selection Of Client Testimonials

“Having spent no money at all on marketing or branding in 15 years it was with some unease that we decided to bite the bullet and approach a professional marketing and branding company…and there are LOTS of them! – to be honest we kind of stumbled on Mackman but if you are going to stumble anywhere there can be no better place to end up. Mackman are a young, fresh, extremely professional and knowledgeable team and offer a wonderfully friendly and personable service. EOS are really at an early stage in the rebranding process but Mackman have already demonstrated an ability to understand our business, needs and aspirations and come up with inventive and fresh ideas to drive us forward, they really do make an excellent partner”

Andy Bartram, Sales Manager – Electrical Oil Services Ltd

“I was ready for our team to look at a different approach to constructing a B2B marketing campaign for Western Europe, the team at Mackman led us on a very professional focused path, using a campaign brief and personas to make us think about the types of people we were targeting. The design team came up with some strong images, one which we kept coming back to, this became the basis for our 18 month campaign which we supplemented with three additional messages and QR coded microsites in six languages to start with. We look forward to continuing the relationship during the deployment of this campaign and expanding it into six more languages”

Euan Meldrum, Marketing Manager – Cobb Europe Ltd

“We decided that we should tender the work needed to four web designers. The Mackman’s Group’s proposal was easily the best received. Overall, our experience of working with the Mackman Group has been very positive in all regards – we were kept well informed at all stage of the process, all our many queries were met with courtesy and understanding and in terms we could easily comprehend. We now have a superb website that we can manage and update ourselves as well as the expertise at Mackman available to call on when needed. We would recommend their services in the future.”

Roy Murphy, Director – Keys Fine Art Auctioneers

“We have been so impressed with the standard of work delivered by Mackman. They are lovely people who are committed to offering a quality service, and we have found them to be responsive, informed, thorough and personable. The final presentation of results was incredibly well put together, delivered with clarity, and gave us more insight than we had hoped for. We have immediately instructed them to carry out further work for us as it is not often that services exceed your expectations.”

Project Manager – Executive Recruitment Agency, London

“After meetings with various companies regarding a customer and an employee satisfaction survey, Mackman were chosen. In our initial meetings they showed that they understood our business and what we were trying to achieve. As a company we had never outsourced our customer and employee satisfaction surveys before, or linked the two and wanted to ensure we got it right. We felt confident that Mackman would help us achieve this. I also liked the thought of working with a local company. I felt it would be more cost effective and liked the idea of having a company close to hand in case of any issues. I would not hesitate to work with Mackman again. The staff are friendly and approachable and took the time to understand what we are trying to achieve. They always kept me updated on progress; they are enthusiastic, knowledgeable, have a ‘can-do’ approach and never missed any deadlines set.”

Maria Marston-Fuller, Project Manager – Specflue

We were looking for a local marketing company to help with the development of a new website. Having held meetings with three other companies, we chose Mackman as we felt they had quickly understood both our marketplace and what we were trying to achieve. We required a plan that would justify our marketing investment. Mackman presented us with a clear proposal that highlighted the objectives of the project and the marketing services that we would need to meet our requirements for the website. Mackman have undertaken several marketing services for us including the design and build of a new website, market segmentation, photography, copy writing and advice on future content developments. The team at Mackman were flexible and able to adapt to our specific requirements, integrating our existing email marketing tool into the new site.

Overall, Mackman showed a real desire to understand our requirements and worked collaboratively with us to achieve the desired outcome of delivering a high quality website that was on budget. The team at Mackman produced something that really reflected the professional nature of the company and that our own staff are very proud of. We would highly recommend Mackman’s services.

Jack Dalziel, Managing Director – SRL

“I can highly recommend the web care and technical support offered by Mackman. They are quick to respond to any issues we have or amendments we wish to carry out. Their technical knowledge and ability is second to none, and they have created a lot of fantastic bespoke elements specifically for our site. No matter what we throw at them, they always come back with a solution! Not only do they help us achieve our vision, but work with us and offer guidance and advice about what we can do to keep moving forward, which is essential for any website. They’re a great group of people to work with: friendly, approachable and want to do their best for you, it’s a pleasure to work with them. If websites could speak, we’re sure ours would be a very happy chappy indeed.”

Ruth Laws, Business Development Manager – The Sticker Factory

“Working with Mackman Group has been a refreshing and engaging experience. Their client centred approach enabled them to mould around our needs and work to very short time scales to produce an innovative exhibition stand for our recruitment fairs. The results have exceeded our expectations, as well as catch the eye of our competitors. We are extremely pleased with all aspects of our working relationship with Mackman and hope to be able to work with them on future projects to support us in innovating our approach to student recruitment.”

Dan Barcroft, Communications and External Relations – University Of Essex

“I approached Mackman as we needed strong design and technical capabilities for a bespoke, industry-leading fine art auction website. We also needed someone with an in-depth understanding of the fine art auction industry, who was willing to work collaboratively with us in developing our digital presence. Key to this project was the requirement to successfully interface with our specialist back office software (Bidmaster). Having spoken with a number of potential providers, of which Mackman was one, it became clear that they offered a level of service we were unable to find elsewhere.

We were delighted with the project, which was delivered on budget and exceeded our expectations. The feedback about the new site from staff, customers and leading figures within our industry has been positive. Our ongoing quarterly meetings with the Mackman team are always friendly and productive, resulting in a constant enhancing of the website and service. The Mackman team are a pleasure to work with and are always filled with enthusiasm for the task at hand. I would not hesitate in recommending their services to other ambitious organisations wishing to grow.”

G P Schooling FRICS, Managing Director – Sworders Fine Art Auctioneers

“Following a competitive tender process we commissioned Mackman to undertake benchmark customer research in order that we show progress against mandated Government objectives. They were chosen as they demonstrated a strong track record and we were confident in their ability to deliver a bespoke solution to our challenging research requirements. We have been very pleased with the work that Mackman has undertaken on our behalf with the project being delivered on time and to budget. To achieve the highest response rate possible Mackman employed a mixed methodology approach working hard to engage with a diverse and remote stakeholder base not naturally inclined to respond. A random stratified sample was used and they achieved a 95% confidence level with a confidence interval of +/- 6.6%.

High standards were consistently maintained as they managed the entire research process, from methodology and questionnaire design through to data collection, analysis and the presentation of results. In particular we appreciate their no-nonsense approach to reporting results in a concise and graphical manner that is easily understood together with practical recommendations which we have implemented. When balanced against finite resources and making the best use of public funds, their clear indications of where to apply effort to achieve the best effect was very much appreciated.

I have no hesitation in recommending Mackman; their work is of an extremely high standard and they are a pleasure to work with.”

P J Haslam, Chief Executive Officer – Eastern Inshore Fisheries and Conservation Authority

“I have been in a business relationship with the Mackman Group for just over a year. During this time we have undergone a business re-branding exercise and the complete redevelopment of our website. This all took place around the business’ 30th anniversary and deadlines were extremely tight. In addition to the website and re-branding, Mackman also designed and put together some invitations and booklets marking the anniversary. These were extremely well received by the intended recipients and the feedback we have had about them has been resolutely positive. These items were really cleverly and beautifully designed and reflected everything we wanted to portray perfectly.

My experience with Mackman has been great from day 1. Their approach is very inclusive – you are firmly part of the team while at the same time feeling that you are in the hands of people who really know and care about what they are doing.

I wouldn’t hesitate to use them again.”

Allison Burke, Executive Assistant – Somerville Group

A good understanding of my requirements translated in to a good simple clean design. The Mackman team are comfortable to work and have a good design team. They have excellent knowledge of email marketing campaigns and offer good value for money.

Stephen Belcher – Stephen Belcher Photographer

“It was clear right from my initial discussions with James that he understood what it was we were seeking to achieve and expressed this clearly and concisely in his proposal. This was then subsequently developed into a comprehensive specification an, in-turn, the finished website which is now live and has been running smoothly for some months.

The web development team adopt a very reasonable and pragmatic approach to requests for tweaks and enhancements enabling us to evolve the website to complement the evolving needs of the business.

We would have no hesitation in recommending Mackman Group as a company to develop a website whether it is an information only site or a more complex site which is automatically refreshed on a daily basis as ours does. We would especially like to thank James and Bruce for their contribution to producing and supporting the website.”

Graeme Moody, IT Director – Gisela Graham

“This year my Institute for Democracy and Conflict Resolution established a more formal partnership with Mackman. The firm has done our branding and website design, and has introduced us to their highly innovative Mighty Mailer system, which forms core part of our business strategy for the Institute. Mackman is also partnering on a project we call ‘The Human Rights Atlas’, which uses country performance data across a variety of indicators and makes them accessible through a dynamic and innovative web interface. Throughout my dealings with Mackman, they have been professional, punctual and have met my needs with total satisfaction. Their customer service is top notch, and the services they offer are excellent. I am confident that they will meet your needs.”

Professor Todd Landman – Institute for Democracy and Conflict Resolution, University of Essex

“We commissioned Mackman Research to conduct a mystery telephone shop of our 24 hour network control centre. Mackman carried out the ‘mystery shop’ very effectively. They made every effort to understand the needs and scope of the project and did exactly what they said they were going to do. When the methodology had to change (due to unforeseen severe weather conditions) they were quick to respond. The final report presented the results in a clear and objective way and was produced very quickly. I would recommend using Mackman Research for mystery shopping projects; they did an excellent job for us.”

Melanie Willis, Communications Manager – Atkins

“Really impressed with how quickly you get things done when we call. So nice to always be able to get service immediately and always patiently explained and dealt with. We are very happy with the service you give. Keep doing what you are doing.”

David Solomons, Company Director – Snugglebundl

“Having been given the delicate talk to enquire about sensitive business information across a wide number of companies, the Mackman Group did a truly professional and remarkable job of it. I would recommend them with no hesitation.”

Patrick Leoni Sceti, Founder and CEO – Leoni Sceti Group, London

“Thank you for the work The Mackman Group did for me earlier this year. Your staff completely understood what I wanted to achieve right from the start of the project. The information you provided me in the mystery shops was concise yet comprehensive. Furthermore the report you supplied me not only covered everything I had specified but also included additional comments of interest and of use to me. I would certainly recommend the Mackman Group for Mystery Shops.”

Paula Mcpherson, Director – Sanctuary Personnel

“I would like to say a big ‘thank you’ to you and your team, for creating our fabulous new website. I have been very impressed with the way you and your team have dealt with all ideas and created our fresh and innovative web site. Together we have discussed my business, ensuring that you understand fully all aspects, so you could ensure the website is user friendly to applicants and clients alike. We have got a lot of unusual needs, but none of these proved to be difficult and you have delivered our new website, not only on time, but with enthusiasm and professionalism. I have been impressed with your team as they have kept me informed of progress made and what stage of design and build you are at, explaining any problems they encountered along the way, along with how you resolved these. All together it has been a very happy and successful experience, ‘a breath of fresh air. I will have no hesitation in recommending you to other businesses along the way. I look forward to continuing working together with other marketing ideas for the future. Thank you all once again for an excellent service and a truly enjoyable experience, resulting in our fabulous new website!!!”

Robyn Holmes, Company Director – Prime Appointments

“Brigette and I would like to thank you and your team for all your help and guidance you have, and continue to give, to Elizabeth Valda Estates in our formative months. Our expectations have been very comprehensively exceeded with the Mackman Group going to great lengths to understand the philosophy and aims of Elizabeth Valda. We both look forward to a long and successful relationship with you and the team.”

Christine Hamilton, Company Director – Elizabeth Valda Estates

“Mackman Research has helped us increase our understanding of our customers’ thoughts and future needs by conducting an annual satisfaction survey on our behalf.

Mackman Research has always been proactive in managing the survey. They have continued to show interest in the Twinings business, understanding how we work, our values and culture. This has helped to ensure the survey is structured and designed to reflect Twinings as a business. Each year we continue to meet with Mackman to discuss the previous year in Twinings and to amend and improve the survey to make sure it meets with the ever changing shape of the business. Mackman Research work with us with a personal approach and we have built up a good working relationship that has meant we have been able to work together in an open and honest way. Mackman take the time out to go through the results of the survey, to understand the reasons for some of the results we have obtained and to ensure that both Twinings and Mackman understand the results from a customer perspective, not just as a set of statistical figures.

In essence, Mackman Research provides an exemplary level of customer service to us. Their attention to detail and willingness to listen to our needs is extremely important to our company. They are prompt and efficient in the management of the survey and are dedicated to ensure that the information and final reports needed to communicate the results of the survey meet with our customers.”

Sharlene Moffitt, International Customer Services Manager – Twinings

“We at Good Natured Ltd were looking for a more local design creative house to produce literature and artwork for our new and extremely successful brand – Happy Monkey smoothies. We had been using London agencies but have found that working with the team at Mackman a local agency to be most cost effective and efficient. The team is responsive and responds well to briefs in a timely and creative way. I would recommend using Mackman to other potential clients.”

Greg Boyle, Chief Executive – Good Natured Ltd

“On behalf of Compassion, I am delighted to record our sincere thanks for the advice, expertise, professionalism and sympathetic attention to detail that we experienced during our recent rebranding of what was previously known as the Babergh Domestic Violence and Abuse Forum. Our desire was to bring our organisation into the 21st century by modernising our presentation. We were thrilled by the practical help and advice we received at every stage of the process and delighted with the results – we have already been widely acclaimed and acknowledged.”

Graeme Garden – Compassion: Addressing Domestic Abuse in Suffolk

“Parks and Heritage Services, Chelmsford Borough Council commissioned Mackman Group to help us understand why ‘low income’ groups are ‘low users’ of public parks and gardens and recommend what could change behaviour. The project team delivered a great piece of research. Based on our experience the following qualities were apparent: 1) Flexible: Especially since we adapted the methodology to reach the target audience, 2) Question development: The team was positive and constructive in questionnaire design, integrating our local knowledge with their expertise. 3) Approachable: the Mackman team adopted a collaborative and can-do approach. 4) Reporting: was clear and in-depth.”

Fiona Foskett, Marketing Officer – Chelmsford City Council

The Mackman Group service has a clear focus, which is tailored to our particular needs and they retain an on-going interest in our business. Highly recommended.”

Michael Bowles, Director – Colchester Collectibles

“All staff are efficient and friendly. We are pleased with the work that has been carried out to date and would recommend the Mackman Group services to other companies.”

Richard Hibbert, Company Director – Kitchen Showroom Ltd

“I came to see Mackman Group in March 2009. I was very impressed with the quality and professionalism of style in which I was treated. As we begin to grow, we will be more than happy to once again call upon the professional services of the Mackman Group.”

G D Roberts, Director – Exploring U Counselling

“I have no hesitation in recommending The Mackman Group to organisations like us who see the provision of a website as an integral part of their management in the twenty-first century.”

 Adrian Walters, Clerk / Ranger – Sudbury Common Lands Charity

“We have been extremely impressed with their level of professionalism and creativity. After designing our website it was a natural progression for them to work on our brochure and one which we have not been disappointed with. Both the brochure and the website have been well received by our customers and by an independent paving expert. They offer a friendly, efficient and extremely professional service. I look forward to working with them again in the future.”

Shirley Spittal, Managing Director – Global Stone

“The Mackman team are delightful young people full of creative ideas. After introducing them to our project and discussing our needs, they came forth with some fabulous ideas and suggestions, all of which we have taken on board. The new logo artwork was vibrant, modern and just us! I can highly recommend the Mackman Group; they have a truly professional approach and are a pleasure to work with. They have updated us every stage of the way and delivered the goods on time. Trust in them and you can’t go wrong.”

Anesta Newson, Chief Executive – The Bridge Project

“Staff at Mackman are friendly and approachable. Time is invested in working to discover what the customer/I wanted and what makes the customer ‘tick’ to achieve the desired product. The delivery of initial products is prompt and efficient.”

Pippa Stanford, Director – Health 1st

“Simple, effective designs, fast efficient service and great back-up support = more customers, more profit and happier people! Thanks for all your hard work and input.”

Stephen Adams, Manager – Quayside Bar and Restaurant

So many businesses underestimate the importance of professional design input, thank goodness we do not! All of our customers say our new shop front looks fabulous (staff too) and we are all really proud of the local brand, image and shop that you have helped us to develop and grow over the last few years. Once again thank you Bruce. You are a star and should get a raise! Great work!

Abi Neill, Director – Abigail’s Collection

“Following consultation with a Business Link advisor, I met with Bruce Burgoyne of Mackman Group to discuss how I could take the first steps towards having a strong brand image for my growing B2B telemarketing business. Calls That Count was developing quickly and I needed to take ‘the next step’. Like many small businessses my budget was very tight, but I still wanted something which would represent Calls That Count in a professional manner and which communicated our key messages in a straight forward and effective way. Bruce suggested their incubation package and I’m delighted he did. I now have a website which looks great, a suite of other marketing materials to help me move forwards, and all at a very affordable cost. Bruce and the team at Mackman were very helpful throughout, talking me through the thinking behind the brand they’d created and showed a great deal of patience during the fine tuning stage of the project.

If you’re a small business owner looking to take the next step too, I’d recommend giving the team at Mackman a call.”

Robbie Stepney, Director – Calls That Count

“I found the Mackman Group to be extremely helpful from the very first time we spoke. Being a new business owner, I wasn’t 100% sure what I wanted; however the Mackman Group guided me through every step with fantastic ideas and advice wherever I needed it. I can honestly say that I have never received such a dedicated, friendly service from another company. I continually felt confident that I placed my business needs in the Mackman Group’s hands and the results are first class. I will certainly be using and recommending the Mackman Group in the future.”

Jo Page, Director – Girl Next Door

“I write to express on behalf of myself and my partners our thanks for the excellent work that you have undertaken on our behalf in assisting us in our marketing campaigns. We have found it extremely useful to have your focus and reminders to ensure the programme is structured and carried through. We are also grateful for the constructive ideas you have put forward and the prompt implementation of the plans when agreed. I feel sure that your company will go from strength to strength based on the quality of information and advice you have provided to us.”

Geoff Tarr, Partner – Griffin Chapman Chartered Accountants

“We have been delighted with the work of the Mackman Group, consistently professional and efficient service through the whole re-branding process. You have brought our image out of the 80’s and made it fresh and relevant today and right for our clients. Thanks to the whole team for your help and patience in developing an image that works for our funders, clients, and our Trustees as well!”

Jane Blomely, Manager – Colchester Y.E.S

“It was a pleasure to work with you in the revamp of our website. We were extremely pleased with the new visuals and graphics and your creative input, along with your efficient and professional service and we have had very positive feedback on our new look.

We look forward to continuing to work with you and we will most certainly recommend you to anyone who has an existing website, or wishes to create one.”

Clare Dale – Dudley Smith Partnership

“We have been trading now for one month under the new name of CO1 Factory Outlet. Sales have doubled since we applied the new name and branding to the store. Customers have commented on how the logo and branding makes the store appear much more professional. I feel that this gives customers more confidence in shopping with us. Since using the new name and branding we have seen a lot of new customers who had never been to the store before.

As you have done work for me on various occasions over the last couple of years you clearly understand what I expect, as from a fairly open and undefined brief you managed to hit the nail on the head with this one. So all in all, I am very happy with the branding and the new image you designed for the store. I would like to thank you and your team very much.”

Steve Sutton, Director – CO1 Factory Outlet