Client Testimonials

A Selection Of Client Testimonials

“It was clear right from my initial discussions with James that he understood what is was we were seeking to achieve and expressed this clearly and concisely in his proposal. This was then subsequently developed into a comprehensive specification an, in-turn, the finished website which is now live and has been running smoothly for some months.

The web development team adopt a very reasonable and pragmatic approach to requests for tweaks and enhancements enabling us to evolve the website to complement the evolving needs of the business.

We would have no hesitation in recommending Mackman Group as a company to develop a website whether it is an information only site or a more complex site which is automatically refreshed on a daily basis as ours does. We would especially like to thank James and Bruce for their contribution to producing and supporting the website.”

“This year my Institute for Democracy and Conflict Resolution established a more formal partnership with Mackman. The firm has done our branding and website design, and has introduced us to their highly innovative Mighty Mailer system, which forms core part of our business strategy for the Institute. Mackman is also partnering on a project we call ‘The Human Rights Atlas’, which uses country performance data across a variety of indicators and makes them accessible through a dynamic and innovative web interface. Throughout my dealings with Mackman, they have been professional, punctual and have met my needs with total satisfaction. Their customer service is top notch, and the services they offer are excellent. I am confident that they will meet your needs.”

“Really impressed with how quickly you get on to things when we call. So nice to be able to get service immediately, and always patiently explained and dealt with. We are very happy with the service you give. Keep doing what you’re doing.”

“Having been given the delicate talk to enquire about sensitive business information across a wide number of companies, the Mackman Group did a truly professional and remarkable job of it. I would recommend them with no hesitation.”

“Thank you for the work The Mackman Group did for me earlier this year. Your staff completely understood what I wanted to achieve right from the start of the project. The information you provided me in the mystery shops was concise yet comprehensive. Furthermore the report you supplied me not only covered everything I had specified but also included additional comments of interest and of use to me. I would certainly recommend the Mackman Group for Mystery Shops.”

“I would like to say a big ‘thank you’ to you and your team, for creating our fabulous new website. I have been very impressed with the way you and your team have dealt with all ideas and created our fresh and innovative web site. Together we have discussed my business, ensuring that you understand fully all aspects, so you could ensure the website is user friendly to applicants and clients alike. We have got a lot of unusual needs, but none of these proved to be difficult and you have delivered our new website, not only on time, but with enthusiasm and professionalism. I have been impressed with your team as they have kept me informed of progress made and what stage of design and build you are at, explaining any problems they encountered along the way, along with how you resolved these. All together it has been a very happy and successful experience, ‘a breath of fresh air. I will have no hesitation in recommending you to other businesses along the way. I look forward to continuing working together with other marketing ideas for the future. Thank you all once again for an excellent service and a truly enjoyable experience, resulting in our fabulous new website!!!”

“Brigette and I would like to thank you and your team for all your help and guidance you have, and continue to give, to Elizabeth Valda Estates in our formative months. Our expectations have been very comprehensively exceeded with the Mackman Group going to great lengths to understand the philosophy and aims of Elizabeth Valda. We both look forward to a long and successful relationship with you and the team.”

“We at Good Natured Ltd were looking for a more local design creative house to produce literature and artwork for our new and extremely successful brand – Happy Monkey smoothies. We had been using London agencies but have found that working with the team at Mackman a local agency to be most cost effective and efficient. The team is responsive and responds well to briefs in a timely and creative way. I would recommend using Mackman to other potential clients.”

“On behalf of Compassion, I am delighted to record our sincere thanks for the advice, expertise, professionalism and sympathetic attention to detail that we experienced during our recent rebranding of what was previously known as the Babergh Domestic Violence and Abuse Forum. Our desire was to bring our organisation into the 21st century by modernising our presentation. We were thrilled by the practical help and advice we received at every stage of the process and delighted with the results – we have already been widely acclaimed and acknowledged.”

“The team is very approachable and have a collaborative and ‘can-do’ approach to the project. They have kept to the project schedule and I look forward, with confidence, to the full and final results.”

“The Mackman Group service has a clear focus, which is tailored to our particular needs and they retain an on-going interest in our business. Highly recommended.”

“All staff are efficient and friendly. We are pleased with the work that has been carried out to date and would recommend the Mackman Group services to other companies.”

“I came to see Mackman Group in March 2009. I was very impressed with the quality and professionalism of style in which I was treated. As we begin to grow, we will be more than happy to once again call upon the professional services of the Mackman Group.”

“I have no hesitation in recommending The Mackman Group to organisations like us who see the provision of a website as an integral part of their management in the twenty-first century.”

“We have been extremely impressed with their level of professionalism and creativity. After designing our website it was a natural progression for them to work on our brochure and one which we have not been disappointed with. Both the brochure and the website have been well received by our customers and by an independent paving expert. They offer a friendly, efficient and extremely professional service. I look forward to working with them again in the future.”

“The Mackman team are delightful young people full of creative ideas. After introducing them to our project and discussing our needs, they came forth with some fabulous ideas and suggestions, all of which we have taken on board. The new logo artwork was vibrant, modern and just us! I can highly recommend the Mackman Group; they have a truly professional approach and are a pleasure to work with. They have updated us every stage of the way and delivered the goods on time. Trust in them and you can’t go wrong.”

“Staff at Mackman are friendly and approachable. Time is invested in working to discover what the customer/I wanted and what makes the customer ‘tick’ to achieve the desired product. The delivery of initial products is prompt and efficient.”

“Simple, effective designs, fast efficient service and great back-up support = more customers, more profit and happier people! Thanks for all your hard work and input.”

So many businesses underestimate the importance of professional design input, thank goodness we do not!  All of our customers say our new shop front looks fabulous (staff too) and we are all really proud of the local brand, image and shop that you have helped us to develop and grow over the last few years.  Once again thank you Bruce.  You are a star and should get a raise! Great work!

“Following consultation with a Business Link advisor, I met with Bruce Burgoyne of Mackman Group to discuss how I could take the first steps towards having a strong brand image for my growing B2B telemarketing business. Calls That Count was developing quickly and I needed to take ‘the next step’. Like many small businessses my budget was very tight, but I still wanted something which would represent Calls That Count in a professional manner and which communicated our key messages in a straight forward and effective way. Bruce suggested their incubation package and I’m delighted he did. I now have a website which looks great, a suite of other marketing materials to help me move forwards, and all at a very affordable cost. Bruce and the team at Mackman were very helpful throughout, talking me through the thinking behind the brand they’d created and showed a great deal of patience during the fine tuning stage of the project.

If you’re a small business owner looking to take the next step too, I’d recommend giving the team at Mackman a call.”

“I found the Mackman Group to be extremely helpful from the very first time we spoke. Being a new business owner, I wasn’t 100% sure what I wanted; however the Mackman Group guided me through every step with fantastic ideas and advice wherever I needed it. I can honestly say that I have never received such a dedicated, friendly service from another company. I continually felt confident that I placed my business needs in the Mackman Group’s hands and the results are first class. I will certainly be using and recommending the Mackman Group in the future.”

“I write to express on behalf of myself and my partners our thanks for the excellent work that you have undertaken on our behalf in assisting us in our marketing campaigns. We have found it extremely useful to have your focus and reminders to ensure the programme is structured and carried through. We are also grateful for the constructive ideas you have put forward and the prompt implementation of the plans when agreed. I feel sure that your company will go from strength to strength based on the quality of information and advice you have provided to us.”

“We have been delighted with the work of the Mackman Group, consistently professional and efficient service through the whole re-branding process. You have brought our image out of the 80′s and made it fresh and relevant today and right for our clients. Thanks to the whole team for your help and patience in developing an image that works for our funders, clients, and our Trustees as well!”

“It was a pleasure to work with you in the revamp of our website. We were extremely pleased with the new visuals and graphics and your creative input, along with your efficient and professional service and we have had very positive feedback on our new look.

We look forward to continuing to work with you and we will most certainly recommend you to anyone who has an existing website, or wishes to create one.”

“We have been trading now for one month under the new name of CO1 Factory Outlet. Sales have doubled since we applied the new name and branding to the store. Customers have commented on how the logo and branding makes the store appear much more professional. I feel that this gives customers more confidence in shopping with us. Since using the new name and branding we have seen a lot of new customers who had never been to the store before.

As you have done work for me on various occasions over the last couple of years you clearly understand what I expect, as from a fairly open and undefined brief you managed to hit the nail on the head with this one. So all in all, I am very happy with the branding and the new image you designed for the store. I would like to thank you and your team very much.”

“I am pleased to offer a reference for the Mackman Group who have been known to myself and our organisation since January 2007.

During this time we have worked closely with Paul and Gemma Mackman to initially scope then deliver Customer Satisfaction Surveys on our behalf. At all times we have found their knowledge, research and expertise exemplary.

Mackman Group carry out their work with complete confidentiality; the quality of the reports and presentations they have completed for us have been to a very high standard and have enabled us to proactively improve our customer relationship management. I recommend the Mackman Group to you without hesitation.”